HOW TO BOOK
YSE offers a wide range of chalets, sleeping from 4 to 16, plus our Chalet Hotel les Chardons, for up to 48 guests. Some of our chalets are seriously smart, while others are simpler and more economical. There should certainly be one for you! Please see the individual chalet pages for full details.
Follow these links for more information: About our Chalets, Food and Wine, and Transfers to and from Geneva airport.
To check availability or ask any questions, please email sales@yseski.co.uk or call the office on 01935 816550.
OFFICE HOURS
Office hours are Monday to Friday, 09.00-17.30 (09.00-17.00 mid-April to the end of October). We will respond to emails received outside these hours as soon as possible.
OPTION
Once you have chosen your chalet and date, you may hold an option for up to three days, while you talk to the rest of your party. The option will expire automatically, so please let us know if you want to extend it, or if you require more information before booking. For very busy dates and late bookings we may not be able to offer an option period.
DEPOSIT
The non-refundable deposit is £250 per bed if you are booking into Chalet Hotel les Chardons.
For all other chalets the deposit is 25% of the chalet price for your particular week. We will send a Confirmation and Invoice on receipt of your deposit payment.
We require a further non-refundable deposit of 25% of the chalet price by 16 September 2024 for those booking whole chalets.
As we are now close to 16 September all whole chalet bookings will be asked to make a deposit of 50%.
Bookings made on or after 17 September 2024 can be made with our 50% deposit (25% of which can be paid by credit card) with the balance being due 10 weeks prior to departure.
CONFIRMATION AND INVOICE
The Confirmation and Invoice (sent when the full deposit has been paid) shows the details of the holiday. The Party Leader must tell us everyone’s names (as on passport), Ages of Children, Transport Arrangements, Dietary Requirements, any Optional Extras required, confirmation of Insurance, Damage Deposits, etc.
It is the Party Leader’s responsibility to ensure that YSE has all of the information needed for the booking at least 10 weeks prior to departure. We may add amendment charges if we receive this information late.
The Confirmation and Invoice will state the balance due to YSE and the date by which your payment must reach us, 10 weeks before departure. If, on receipt of your Confirmation and Invoice, you wish to change any details, please email us.
PAYMENT
The Party Leader must handle all aspects of the booking and make a single payment. If we are asked to accept several payments from different members of one party, whether by BACS or cheque (or credit card for deposits), we will add an administrative charge of £25 per additional payment.
You may pay your initial deposit for any holiday by debit or credit card, cheque or bank transfer. If you wish to pay your deposit by credit or debit card, please contact us and we will send you a link to Stripe where you can pay securely online. Please note that if you use a card that is registered to a company or to an address outside the UK, we will levy a charge of 2.5% to cover our increased processing charges. Please let us know when you ask us to send you the Stripe link.
For the second 25% deposit (due on 16 September), all balances and full payments within 10 weeks of departure, we only accept bank transfers or cheques. Cheques should be made payable to YSE Limited.
To pay via Bank Transfer (BACS or FPC), our bank details are:
Nat West
Account name: YSE Ltd
Sort code: 60-19-12
Account number: 26089149
The above account is for sterling payments only.
If you wish to pay in euros (IBAN, BIC/SWIFT) , please contact YSE for alternative bank details and the relevant exchange rate.
If you are paying either your deposit or balance into YSE’s UK bank above, please ensure you make the payment in £ Sterling. We will add an admin charge of £15 for any transaction originating from an overseas account.
If you are booking within 11 weeks of departure, we will require full payment straight away. We cannot accept cheques for bookings made within 14 days of departure – these must be paid for by bank transfer.
Late payments will inevitably incur a further 2% charge.
TRANSFERS AND CHALET DIRECTIONS
Two weeks before departure, on condition we have received full payment and all names, we will email you with details regarding your transfers, if booked with YSE or, if you are making your own way to Val d’Isère, directions to your chalet.
