HOW TO BOOK
YSE has twenty chalets, sleeping from 4 to 48 people. From the chalet hotel Les Chardons, to our list of large/medium/small chalets, high end, or something more reasonable – there’s definitely one for you! Please see the individual chalet pages for full details and prices.
Follow these links for more information: About our Chalets, Food and Wine, and Flight Details.
To check availability or ask us any questions, please email email@example.com, telephone 01935 816550. Or contact us via Live Chat during office hours – choose “Chat now” at the bottom of this page or “Leave a message” if the office is closed or at very busy times.
Our office is open from Monday to Friday, 09.00-18.00 (09.00-17.30 from mid-April to early October) and on some Saturday mornings from October to April. At all other times, please leave a message or send an email and we will reply as soon as we re-open. You can also leave a message on Live Chat – it will say “Leave a message” when the office is closed.
Once you have chosen your chalet and date, you may hold an Option for up to three days, while you talk to the rest of your party. The Option will expire automatically, so please let us know if you want to extend it, or if you require more information before booking. For very busy dates and late bookings we may not be able to offer an Option period.
If you decide to go ahead, please let us know, then send a deposit of £200 per bed per week (i.e. £400 for a two-week booking). We will send a Confirmation and Invoice on receipt of your deposit payment.
CONFIRMATION AND INVOICE
The Confirmation and Invoice shows the details of the holiday. The Party Leader will be responsible for all aspects of the booking including the provision of names (as on passport), ages of children, transport arrangements, Dietary Requirements, any Optional Extras required, confirmation of Insurance, Damage Deposits, etc. We will automatically add flights (if available) and transfers to every booking. If you do not require flights, you must notify us by email or post within two weeks of the date on the emailed Confirmation and Invoice. Without this notice we will not be able to refund you for unused flights/transfers. If you aren’t sure if you will require flights please release them and then add them back when you know rather than risk not getting the discount for not using our flights.
It is the Party Leader’s responsibility to ensure YSE has all the information needed for the booking. We may add amendment charges if this is not sent on time.
The Confirmation and Invoice will state the balance due to YSE and the date by which payment must reach us ten weeks before departure. No further reminder will be sent, so please let us know if you wish us to debit your balance automatically on the due date.
If, on receipt of your Confirmation and Invoice, you wish to change any details, please email or call us.
The Party Leader must handle all aspects of the booking and make a single payment. If we are asked to accept several payments from different members of one party, whether by BACS or cheque, we will add an administrative charge of £25 per additional payment.
You may pay by debit or credit card, cheque or bank transfer for the deposit for any holiday. However, for balances and full payments, we will only accept bank transfers or cheques. Cheques should be made payable to YSE Limited. We do not accept American Express.
To pay via Bank Transfer (BACS or FPC), our bank details are:
Account name: YSE Ltd
Sort code: 60-19-12
Account number: 26089149
The above account is for sterling payments only. If you wish to pay in euros (IBAN, BIC/SWIFT) or from overseas, please contact YSE for alternative bank details and the relevant exchange rate.
Please check that bank charges are not deducted from any payment you send. We will add any bank charges incurred by us onto your booking.
If you are booking within eleven weeks of departure, we will require full payment straight away. We cannot accept cheques for bookings made within 14 days of departure – these must be paid for by bank transfer.
Late payments may incur a further 2% charge.
Two weeks before departure, as long as we have received full payment, all names, and confirmation that all party members are insured, we will email your travel documents including your e-ticket(s). Please check these carefully and let us know if any details are incorrect. As stated above, late changes may incur amendment fees.