• YSE Chalet La Moraine
YSE skier
Val d'Isere panorama

HOW TO BOOK

YSE offer 20 chalets, for from 4 to 16 people, including our Chalet Hotel Les Chardons, for up to 48. Some are seriously smart, while others are simpler and more economical. There should certainly be one for you! Please see the individual chalet pages for full details.

Follow these links for more information: About our Chalets, Food and Wine, and Transfers to and from Geneva airport.

To check availability or ask any questions, please email sales@yseski.co.uk or click on the Live Chat button on the bottom right of this page (you will be able to send a message via the button if we are closed). Alternatively please call the office on 01935 816550.

OFFICE HOURS
Office hours are Monday to Friday, 09.00-17.00. We will respond to emails received outside these hours as soon as possible.

OPTION
Once you have chosen your chalet and date, you may hold an Option for up to three days, while you talk to the rest of your party. The Option will expire automatically, so please let us know if you want to extend it, or if you require more information before booking. For very busy dates and late bookings we may not be able to offer an Option period.

DEPOSIT
We are currently taking Early Bookings for next winter (2022-23). Our prices will be published later in May but you can hold any available chalet with a totally refundable deposit of £100 per bed. When received we will email you to confirm the chalet is held.

When the prices are published we will contact you and ask you to top up the deposit to £250 per bed and that deposit will then be non-refundable.  The deposit is £500 per bed for a two week booking. We will send a Confirmation and Invoice on receipt of your the top-up deposit payment.

CONFIRMATION AND INVOICE
The Confirmation and Invoice (sent out when the full deposit has been paid) shows the details of the holiday. The Party Leader will be responsible for all aspects of the booking including the provision of names (as on passport), Ages of Children, Transport Arrangements, Dietary Requirements, any Optional Extras required, confirmation of Insurance, Damage Deposits, etc.

It is the Party Leader’s responsibility to ensure that YSE has all of the information needed for the booking. We may add amendment charges if this is not sent on time.

The Confirmation and Invoice will state the balance due to YSE and the date by which your payment must reach us ten weeks before departure. If, on receipt of your Confirmation and Invoice, you wish to change any details, please email us.

PAYMENT
The Party Leader must handle all aspects of the booking and make a single payment. If we are asked to accept several payments from different members of one party, whether by BACS or cheque (or credit card for deposits), we will add an administrative charge of £25 per additional payment.

You may pay your initial deposit for any holiday by debit or credit card, cheque or bank transfer. If you wish to pay your deposit by credit or debit card, please contact us and we will send you a link to Stripe where you can pay securely online. Please note that if you use a card that is not registered in the UK or the EU, we will levy a charge of 2% to cover our increased processing charges.

For all balances and full payments (within 10 weeks of departure), we can only accept bank transfers or cheques. Cheques should be made payable to YSE Limited.

To pay via Bank Transfer (BACS or FPC), our bank details are:
Nat West
Account name: YSE Ltd
Sort code: 60-19-12
Account number: 26089149

The above account is for sterling payments only.

If you wish to pay in euros (IBAN, BIC/SWIFT) or from overseas, please contact YSE for alternative bank details and the relevant exchange rate. We will add a charge of £15 for every transaction received from overseas to cover our own bank charges.

If you are booking within eleven weeks of departure, we will require full payment straight away. We cannot accept cheques for bookings made within 14 days of departure – these must be paid for by bank transfer.

Late payments will inevitably incur a further 2% charge.

PLEASE NOTE: One of our customers has received a (very badly written) scam email purporting to be from YSE and giving false information that our bank details have changed. If you receive such an email, please contact us straight away so that we can report it. Our bank details have not changed so payments may be made as normal.

TRANSFERS AND CHALET DIRECTIONS
Two weeks before departure, on condition we have received full payment and all names, we will email you with details regarding your transfers, if booked with YSE or, if you are making your own way to Val d’Isère, directions to your chalet.

© Copyright - YSE Ski LTD 2019