Wear and tear
There is a popular belief that when one goes on holiday, some wear
and tear to the accommodation is included in the price. French law, and
YSE, make a clear distinction between wear, which is normal and
inevitable, and tear, which is not.
Much as we hate doing anything which could limit our guests’
pleasure, we have a duty to ensure that later guests do not have to
suffer tatty chalets or grotty furniture, and regret to say that it is a
condition of booking that anyone who damages any item will pay the full
cost of repairing or replacing it before leaving.
If the cost is not
known, an estimated cost must be paid, and any balance will be returned
by us. That damage is accidental goes without saying (if it were not, we
would call the police, not the repairman!).
Fortunately, most insurance
policies cover genuine accidental damage.
But people who do not know the difference between ashtrays and
armchairs, who spray champagne on the ceiling or ruin marble stairs with
ski boots, are also expected to make good the damage. Cigarette
burns and wine stains count as damage.
The alternatives would be either to allow our chalets to become
run down or unfairly to budget into everybody’s holiday price the
likely cost of the damage caused by a careless minority.
For guests staying in one of our top chalets we take a credit/debit card "Pre-Authorisation" of £1,000 per chalet (or £100 per person for a chalet booked by several individual couples or parties). This authorisation will be cancelled after your return,
upon satisfactory inspection of the chalet.
If there is an amount required to cover the cost of any damage, we
will then use the authorisation to debit your card (plus a 2% surcharge if you have given us a credit rather than debit card).