Booking conditions

 

Party Leader, Prices, Price Guarantee (No Surcharges), Payments, Damage Deposits, E-Borders Security Requirements, Insurance, Travel Agents, Consumer Protection, If We Alter Your Booking, If You Alter Your Booking, If You Cancel Your Booking, Your Behaviour, Children, Transfers, Special Requests, Passports, Health Requirements, Our Liability

 

Payment of a deposit or, if within 11 weeks of travel, full payment of the holiday, shall constitute the basis of the contract between you (the Client) and us (YSE Limited), subject to these Booking Conditions and the descriptions of the accommodation and services given on this website. The contract shall exist when payment has been received by us and a Confirmation and Invoice has been sent to you by us. This contract is subject to English law and the exclusive jurisdiction of the English courts.

 

Please check your Confirmation and Invoice very carefully to see that all details are correct. Please contact us immediately if any information is incorrect as it may not be possible to make changes later. We cannot accept liability should you fail to notify us more than ten days after receipt of the Confirmation and Invoice (seven days in the case of tickets) and you will be liable for any costs then incurred in rectifying these errors. 

 

PARTY LEADER

The Party Leader guarantees to pay the full cost of the holidays of all those travelling in the group, as well as damage deposits (see below) where applicable. We cannot accept a booking where the Party Leader is under 18 years of age. 

 

PRICES

The prices on this website, and on each chalet page, are in sterling. All accommodation is priced per person. Each person must pay the holiday price applicable to the dates and length of his individual holiday. VAT has been included in the price of all holidays. Telephone quotes are subject to written confirmation. 

 

PRICE GUARANTEE, NO SURCHARGES

Once your holiday has been booked its price will not change even if the value of sterling falls or the cost of aircraft fuel rises. However, we reserve the right to amend our prices before you book and to notify you of the new prices when you book. 

 

PAYMENTS

A deposit of £150 per bed is payable at the time of booking and, once confirmed by us, this is non-refundable, unless your agreed chalet becomes unavailable on your chosen date. The full holiday cost is due ten weeks before departure. Payment may be made in cash, by cheque (made payable to ‘YSE Limited’), bank transfer (CHAPS, FPC or Bacs) or by credit/debit card. Please note that credit card payments are subject to a 2% fee. Payments by debit card, bank transfer or cheque do not incur a surcharge. We do not accept American Express cards.

 

When making a bank transfer from overseas you must ensure that the net amount arrives in our account and that all related bank charges are paid by you.

 

The Party Leader must handle all aspects of the booking.

 

Once we have sent your Confirmation and Invoice, no further reminder will be sent unless you specifically ask us to send you one. You mayask us to debit the balance automatically from your credit card on the due date. All balances paid after the due date specified on the invoice may be subject to a 2% late payment administration charge. 

 

Should the balance continue to remain unpaid, we reserve the right to cancel the booking and levy cancellation charges as laid out below.

 

DAMAGE DEPOSITS

For all parties booking into our top chalets, we require Pre-Authorisation as a damage deposit of £1,000 (or £100 per person if a chalet is taken by several different parties). We secure Pre-Authorisation on your credit or debit card prior to departure, and cancel this after the end of the holiday upon satisfactory inspection of the chalet. If we do need to take payment for any damage and you have given us a credit card, we will levy a 2% surcharge on any sum taken. There is no surcharge for debit card payments.

 

E-BORDERS SECURITY REQUIREMENTS

E-Borders security information (passport details, etc.) is not currently required, although the UK Border Agency and Thomson Airways may require YSE to collect this data from passengers at any time. Should we need to do this we will ask you to log into a secure area of our website and give details for all members of your party. More information about this legal requirement is available on the UK Border Agency website - click here.

 

INSURANCE

It is a condition of booking that all Clients are adequately insured. Please click here for more details. You will be responsible for any costs that arise following an incident and any claims made. We cannot give advice on any insurance policies.

 

You are advised to obtain an EHIC (European Health Insurance Card) for all members of your party. The EHIC is not an alternative to taking out an insurance policy. 

 

TRAVEL AGENTS

Any money paid by you to a Travel Agent in respect of a booking with us is held by the Agent on our behalf. Should you book your holiday via a Travel Agent, all contact with us should go through the Travel Agent. Any advice given by a Travel Agent which is not based on written advice given by us is the responsibility of the Travel Agent. We do not accept liability if incorrect advice is given in these circumstances. 

 

YOUR FINANCIAL PROTECTION

The air holidays and flights featured on this website are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 2659. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk

The price of each YSE air holiday includes £2.50 per person (ATOL Protection Contribution – APC), which we pay to the CAA. 

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This explains what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.

 

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the suppliers are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that, in some cases, it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

 

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

 

IF WE ALTER YOUR BOOKING

It is most unlikely that we will have to make changes to your holiday but, as we will have made arrangements many months in advance of your travelling, we reserve the right to do so. If we do have to alter your holiday in any way, we will inform you of the alteration as soon as possible. In the case of a major alteration we will offer you the choice of a holiday of at least comparable standard or a full refund. A change in flight time of less than twelve hours, in carrier or type of aircraft, would not constitute a major alteration by us, nor would flight delay. 

 

IF YOU ALTER YOUR BOOKING

Should you wish to make any alteration to your booking after it has been confirmed by us, we will comply with your request where possible. If the alteration is substantial we reserve the right to levy an administration charge of £25.

 

If you ask us to issue a new ticket owing to a name change or the need for a different format after tickets have been sent to you, there is no charge for the first such ticket issued on any booking. This includes tickets that were wrongly printed due to incorrect information supplied by you. However, any further requests for new tickets will be charged at £10 per ticket.

 

Simple name changes made more than four weeks prior to departure will not lead to amendment fees.

 

If you have 'TBA' names on your booking at the time that the full balance is due and you think you will not be able to fill this space, we will recalculate your balance, changing the full price place to an 'Empty Bed' at 75% where applicable. You may have up to two empty beds, while a third and any further empty beds are full price. If you subsequently find someone to fill an empty bed, we will reinstate the full price subject to a flight being available. After payment has been made in full, we cannot refund the difference between a full price bed and an empty bed (ie. 25%).

 

Other amendments may result in cancellation charges as laid out below.

 

Unless you inform us at the time of booking that you will not require our transport, we will not be able to give any discount or refund for your arranging your own transport to Val d’Isère. 

 

IF YOU CANCEL YOUR BOOKING

Should you or any member of your party need to cancel a booking, cancellation charges will be made. All cancellations must be notified to us in writing by the Party Leader. The deposit paid will be forfeited in all cases and, depending when notification is sent to us, the following charges (expressed as a percentage of the total holiday cost) will be made:

 

Notification Given Cancellation Charge
More than 10 weeks before departure Deposit
Within 10 weeks 35%
Within 6 weeks 50%
Within 3 weeks 100%
Departure date or after 100%

 

If no written notice of cancellation is received and someone does not travel, cancellation will be deemed to have been effected on the day of departure. We reserve the right to re-sell any part of a cancelled holiday and this does not affect our right to levy cancellation fees. A Cancellation Invoice can be sent only to the Party Leader.

 

If the size of your party reduces we will recalculate the cost of the holidays of those still travelling. If this means that the chalet is under-occupied, you may have to pay empty bed supplements (75% of the brochure price for the first two empty beds in any booking and then 100% of the brochure price for the third and any subsequent empty beds). Any additional costs for the remaining party are not normally covered by cancellation insurance.

 

If you ask us to book any service from a third party (taxi, scheduled flight, etc.) please note that you will be subject to their cancellation charges and not the charges above.

 

YOUR BEHAVIOUR

You undertake to behave in such a manner as not to disrupt the enjoyment of others, both on the journeys to and from Val d’Isère and in the resort itself, and undertake not to prejudice our reputation with our customers, the owners of our accommodation or our suppliers. The holiday of any Client or Party in breach of this clause may be terminated immediately and we will have no further contractual obligations towards him or them. In addition we reserve the right to recover in the resort the cost (or estimated cost if an actual cost is not yet known) of any loss, damage or breakage caused by a Client or Party. We cannot accept responsibility for the actions of any Clients or be held liable for any claims made against them.

 

CHILDREN

You must inform us at the time of booking if there are children (aged 16 or under) in your party, and tell us the age they will be on the final day of your holiday. If a child has his/her second birthday during the holiday he/she will be invoiced as a child rather than an infant.

 

TRANSFERS

Our transfer coaches may not have fitted seatbelts and, therefore, may not be suitable for a child car seat. We will not be able to let you know in advance whether your particular coach will have seatbelts or not. Infants under the age of two on the return date of travel must sit on a parent’s lap. 

 

SPECIAL REQUESTS

We will do our utmost to help with all aspects of your booking and to incorporate any special requests you may make. These may involve an extra cost and we will let you know if this is the case. Only requests confirmed by us in writing are guaranteed. 

 

PASSPORTS

All Clients must be in possession of a valid passport along with all necessary visas and permits to allow entry into France or Switzerland and to allow re-entry into the UK. Any costs or fines incurred due to a Client’s failure to comply with any regulations will be passed on to the person who signed the relevant Booking Form.

 

HEALTH REQUIREMENTS

At the time of publication, there were no specific vaccinations for travelling to France or Switzerland. For up-to-date UK Government Health & Safety advice, please visit www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org or contact your own GP.

 

OUR LIABILITY

In all the arrangements we have made for your holiday we have taken reasonable steps to ensure that the suppliers of the services used are of an acceptable standard. However, we would point out that we do not own or control the organisations providing transport or accommodation.

 

We accept responsibility for the services we have contracted to provide except where the services in question consist of carriage by air the liability for which shall be further limited in the manner provided by international conventions (such as the Montreal Convention). We cannot accept liability where the provision of services is interrupted by reason of war, threat of war, riot, civil strife, industrial dispute, closure or congestion of airports or airways, technical problems to transport, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions.

 

If you suffer personal injury or death from any activity which is not part of your holiday booked with us but occurs during the holiday, we will not be liable for any compensation but will give assistance in resolving a claim against a third party, if required. This assistance will include where necessary and appropriate, and at our discretion, the payment of legal fees up to a limit of £5,000 per Booking Form. This is on condition that an insurance claim is made under the Legal Expenses section of your insurance cover in respect of any legal fees incurred abroad, and that your insurance company confirms that you are covered for such a claim before any payment can be made by us. It is also a condition that YSE is repaid out of any monies recovered from a third party or insurance policy.